Questions? We've got answers.
Everything about our pieces, your order, and how we get them from our Canadian workshop to your table. Can't find it here? We answer our own emails.
Products & fit
We support 100+ board games and the list keeps growing. The fastest way to check is to search your game from the menu at the top, or browse Shop by Game. If you don't see your title, send us a note — we add new games regularly and take requests.
Everything is 3D printed in PLA — a plant-based bioplastic that's durable, low-waste and kinder to the planet than petroleum plastics. The result is tactile, detailed pieces that feel far better in hand than punch-out cardboard.
Yes. Every set is designed to drop straight into your original box — no mods, no mess, no leftover bag. Inserts and trays are sized to the real components so the lid still closes flat.
Our upgrades are unofficial, fan-made accessories designed to enhance games you already own. They aren't affiliated with or endorsed by the original publishers, and they don't replace the rules or any printed material you need to play.
Often, yes — custom work is part of what we do. Tell us the game and the part you're after (a photo helps), and we'll let you know if we can print it and what it would cost.
Shipping & delivery
We ship worldwide from our workshop in Canada. Every order goes out with tracked shipping so you can follow it to your door.
No surprises. Orders to the United States ship DDP — Delivered Duty Paid, which means customs and import taxes are already handled before the parcel leaves us. What you see at checkout is what you pay — nothing extra at your door.
Yes — shipping is free on orders over $85. Smaller orders show a flat shipping rate at checkout before you pay.
Because each piece is printed to order in-house, most orders take a few business days in the workshop before they ship. Once it's on the way you'll get a tracking link by email. If you need something by a specific date, message us first and we'll be straight with you about timing.
You'll get a tracking number by email the moment your parcel ships. You can also use the Help & Tracking link at the top of the site any time, or just reply to your order confirmation and we'll look it up for you.
Orders & payment
Checkout is secure through Shopify. We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay. Your card details are never stored on our side.
Yes — use code WELCOME10 for 10% off your first order. Enter it in the discount field at checkout.
Reach out as soon as you can. Since pieces are printed to order, we can usually adjust or cancel before printing starts — once a job is on the printer it's harder to change. Email us with your order number and we'll do our best.
No account needed — you can check out as a guest. Creating an account just makes it easier to track orders and reorder pieces for your next game.
Returns & support
We've got you. We offer 30-day help if anything isn't right — email us a photo and your order number and we'll sort out a replacement or fix.
Because every set is printed to order, we handle change-of-mind returns case by case rather than with a blanket policy. Get in touch within 30 days and we'll work something out.
Use the Help & Tracking link at the top, the contact form, or send us a message on Instagram. We're a small Canadian shop and we answer our own emails — a real person, not a bot.
PLA is durable for everyday table use. Wipe pieces with a dry or barely-damp cloth, and keep them out of hot cars or direct sun for long stretches — like any plastic, sustained high heat can soften the material over time.
Still have a question?
If your answer isn't here, just ask. We're a small Canadian shop and a real person will get back to you — usually the same one printing your pieces.